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SHIPPING & RETURNS

Shipping Policy

Effective Date: [10th April 2024]

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Welcome to Tattoo Tribe! We specialize in digital art resources and print-on-demand products for tattoo artists and enthusiasts. We understand that timely and reliable shipping is crucial to our customers. Here’s how we handle shipping for orders placed on our website, www.thetattootribe.com.

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1. Shipping Services

We collaborate with Printful, a print-on-demand service, to fulfill and ship our custom products. Printful uses a range of reputable shipping companies to ensure the best delivery service to your door.

2. Shipping Areas

  • Domestic Shipping: With the help of our manufacturing partners we try to produce locally and ship products throughout North America and India.

  • International Shipping: Our primary international markets include Canada and the USA, but we also service other countries globally. Please note that availability of shipping services may vary based on the destination.

3. Processing and Delivery Times

  • Order Processing: All orders are processed within 2-3 business days after receiving your order confirmation email. Processing times may vary during holiday seasons or peak periods.

  • Domestic Delivery: Typically, domestic orders are delivered within 5-7 business days after processing.

  • International Delivery: Delivery times for international orders generally range from 7-10 business days after processing. Delays may occur due to customs or other regulatory procedures.

4. Shipping Costs

  • Included in Product Price: To maintain transparency and simplicity, all shipping costs are included in the product price for orders shipped within North America.

  • International Shipping Costs: For orders shipped internationally, shipping costs vary depending on the destination and will be calculated and displayed at checkout.

5. Customs, Duties, and Taxes

  • General Policy: All Tattoo Tribe customers are responsible for any customs, duties, taxes, and fees levied by their country. Since these fees are not included in the cost of shipping or handling at the time of purchase, it is important for international customers to be aware that additional costs may be incurred upon receipt of their order.

  • Transparency: We encourage customers to check with their country’s customs office to determine what these additional costs will be prior to purchasing.

6. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive an email notification from us which will include a tracking number. You can use this number to track your order via the tracking system of the respective shipping carrier.

  • Tracking Portal Access: Alternatively, customers can track their order directly on our website using their login credentials to access their order history.

7. Shipping Delays

  • Handling Delays: While we strive to maintain the timelines provided, occasionally, shipping may be delayed due to external factors beyond our control such as weather issues, political disruptions, or logistical delays from carriers.

  • Communication: We commit to keeping you informed about any significant delays in shipping and will provide updates as necessary.

8. Missing or Lost Packages

  • Reporting Issues: In the rare event that a shipped order does not reach you within the expected delivery time, please contact us at info@thetattootribe.com for assistance.

  • Resolution: We will investigate the issue with the carrier and strive to resolve it promptly, ensuring either redelivery or a refund where applicable.

9. Contact Us

For any questions or concerns about your order’s shipping and delivery, please do not hesitate to contact us through our customer service at hi@thetattootribe.com.

Return & Exchange Policy

Effective Date: [10th April 2024]

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Thank you for shopping at Tattoo Tribe. We offer unique digital art resources and custom print-on-demand products that are tailored to the tastes and needs of tattoo artists and enthusiasts. Given the nature of our products and services, we maintain a specific policy on returns and refunds.

 
1. Digital Products

  • Non-returnable: All digital products sold on www.thetattootribe.com are non-returnable due to their intangible nature.

  • Refunds: Refunds for digital products will only be considered in exceptional cases where the product is not as described or fails to deliver the promised content. Decisions on refunds are made at the discretion of Tattoo Tribe and are handled on a case-by-case basis.

2. Print-on-Demand Products

  • Return Policy: Due to the custom nature of print-on-demand products, items are not returnable unless there is a discrepancy in the product received versus the product ordered (e.g., incorrect product, defective product due to an error by Tattoo Tribe or its partners).

  • Process for Issue-Based Returns: If you receive a product that is incorrect or defective:

    • Report the issue within 7 days of receipt by contacting us at hi@thetattootribe.com with your order number, description, and photographic evidence of the issue.

    • Upon verification, we will provide a replacement at no additional cost, or a refund if a replacement is not feasible.

3. General Refund Information

  • Eligibility: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 business days. Refunds at Tattoo Tribe are typically processed within 7-10 business days after the return is approved. However, the time it takes for the refund amount to appear in your account can vary depending on your bank or credit card issuer. It's important to keep in mind that some banks or payment services might take additional time to process the refund and post it to your account. If you have not received your refund after 10 business days, you should contact your bank or payment provider for more information. If there are any further issues, you can reach out to our customer support at hi@thetattootribe.com for assistance.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this after 10 business days from the date the refund was approved, and you still have not received your refund, please contact us at hi@thetattootribe.com.

4. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at hi@thetattootribe.com.

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