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FAQ

  • What is Tattoo Tribe?
    Tattoo Tribe is a community and online marketplace dedicated to tattoo artists and enthusiasts. We offer a range of products including digital art resources, print-on-demand merchandise, and educational content focused on tattoo art and culture.
  • How do I join the Tattoo Tribe community?
    You can join the Tattoo Tribe community by visiting our website and signing up for an account. This will allow you to access our forums, purchase products, and interact with other members.
  • Are there any membership fees or subscriptions required to access Tattoo Tribe?
    Access to our basic community features is free, but we offer premium content and exclusive products that may require a purchase or subscription.
  • Can I contribute my own artwork or articles to Tattoo Tribe?
    Yes, we welcome contributions from our community members. Please contact us at hi@thetattootribe.com with your artwork or article proposals.
  • How can I contact customer support if I have a specific question or issue?
    For any questions or support needs, please email us at hi@thetattootribe.com. We strive to respond to all inquiries within 24-48 hours.
  • What types of products does Tattoo Tribe offer?
    We offer a variety of products tailored for tattoo enthusiasts and professionals, including digital designs, tattoo stencils and stamp sets, educational resources and content, custom-designed print-on-demand apparel and accessories.
  • How often are new designs or products added to the collection?
    We regularly update our product lineup. New designs and products are typically added monthly.
  • Can I request a custom design?
    Yes, we offer custom design services. Please contact our design team at hi@thetattootribe.com to discuss your specific needs.
  • Are there any user guidelines for the digital art resources provided?
    Yes, all digital art resources are provided for personal use or commercial use under specific conditions outlined in our terms of use, available on our website.
  • How do I submit a review or feedback about a product I purchased?
    After purchasing a product, you will receive an email inviting you to review the product on our website. You can also directly submit feedback on the product page under the review section.
  • How do I place an order on Tattoo Tribe?
    You can place an order by adding the desired products to your cart and proceeding to checkout where you will enter your shipping and payment information.
  • Can I modify or cancel my order after it has been placed?
    Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately at hi@thetattootribe.com for assistance.
  • What should I do if I receive a defective or wrong product?
    If you receive a defective or incorrect product, please contact us at hi@thetattootribe.com with your order number and a photo of the product. We will arrange a replacement or refund as necessary.
  • How long will it take to receive my order?
    Digital downloads are available right away. Domestic orders (USA and Canada) typically take 5-7 business days to arrive, while international orders may take 7-10 business days, depending on the destination.
  • Do you ship internationally, and how much does it cost?
    Yes, we ship internationally. Shipping costs vary based on the destination and will be calculated at checkout.
  • What do I do if my order hasn't arrived by the expected delivery date?
    If your order hasn’t arrived by the expected date, please contact us at hi@thetattootribe.com for tracking support and further assistance.
  • How are customs duties handled for international orders?
    Customers are responsible for customs duties and taxes on international shipments. These fees are not included in the purchase price and may be charged upon the package reaching your destination country.
  • How do I create an account on Tattoo Tribe?
    You can create an account by visiting our website and clicking on the “Sign Up” button. Follow the prompts to enter your information and set up your account.
  • What are the benefits of registering an account with Tattoo Tribe?
    Registered users have access to faster checkout, easier order tracking, and exclusive content and promotions.
  • I forgot my account password. How can I reset it?
    You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions to receive a password reset email.
  • How can I update my account information?
    Once logged in, you can update your account information through the “My Account” section on our website.
  • How do I unsubscribe from Tattoo Tribe emails or newsletters?
    You can unsubscribe by clicking the “unsubscribe” link at the bottom of any email or newsletter you receive from us.
  • What payment methods does Tattoo Tribe accept?
    We accept various payment methods including credit cards (Visa, MasterCard, American Express), digital wallets via Razorpay.
  • Is it safe to use my credit card on your website?
    Yes, it is safe to use your credit card on our website. We use secure payment processing systems, and your credit card information is encrypted during transmission using SSL technology.
  • Will my personal and payment information be kept confidential?
    Absolutely. We take your privacy seriously and ensure that your information is kept secure and confidential in accordance with our privacy policy.
  • What currency are Tattoo Tribe's prices displayed in?
    Prices are displayed in the customer’s local currency where possible, otherwise in INR.
  • Can I get a refund if I'm not satisfied with my purchase?
    For physical products, refunds are available if there is an error or defect in the product. For digital products, refunds are handled on a case-by-case basis. Please refer to our return and refund policy for detailed information.
  • How are refunds processed and how long do they take?
    Refunds are processed back to the original method of payment within 7-10 business days after the return is approved.
  • Where can I find your terms and conditions?
    Our terms and conditions can be found at the footer of our website or directly at https://www.thetattootribe.com/store-policy
  • Where can I find your privacy policy?
    Our privacy policy is available at the footer of our website or directly at https://www.thetattootribe.com/store-policy.
  • How does Tattoo Tribe ensure compliance with international laws regarding digital content?
    We comply with international copyright laws and ensure all digital content is either owned by us or properly licensed. We also adhere to specific regulations in the markets we operate, such as data protection and consumer rights laws.
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